All About Air New Zealand Airlines: Undersatnd Its Different Policies

Air New Zealand is headquartered in Auckland and is one of the world's top airlines that fly from New Zealand. Founded in 1940, it has significantly evolved and expanded its network by operating flights to more than 40 destinations from its main hub, Auckland. Suppose you are searching for a reliable airline that offers a comfortable travel experience with amazing services and facilities. In that case, you must book your flight ticket with Air New Zealand. However, it would be great if you could get the vital information about the airline, including the different essential policies, further processes, and more. This post will help you have a convenient and effortless travel experience. 

Air New Zealand hub

There are some popular Air New Zealand hubs, including main and secondary. You can consider visiting if you want to book a flight ticket or get information from the airline regarding your booking. The popular hubs are as follows:

• Auckland Airport
• Christchurch International Airport 
• Wellington International Airport 
• Hamilton Airport

Air New Zealand's Top international destinations

Air New Zealand offers flights to more than 40 destinations, including domestic and international. Here are some of its most popular airlines provided by Air New Zealand. Find out if it contains your destination and then book your ticket accordingly:

• Sydney Kingsford Smith Airport (SYD), Sydney
• Melbourne Airport (MEL), Melbourne
• Narita International Airport (NRT), Tokyo
• Singapore Changi Airport (SIN), Singapore
• John F. Kennedy International Airport (JFK), New York
• Vancouver International Airport (YVR), Vancouver
• San Francisco International Airport (SFO), San Francisco

Air New Zealand Code Share Partner

With the help of the code-share partner and agreement, the airline expanded its global connectivity. Air New Zealand has partner airlines that help you in different ways, and one of them is that you can book the connecting flight on one ticket. Find out the names of the several airlines, which are as follows:

• Etihad Airways
• Virgin Atlantic 
• Qantas Airways 
• Air calin 
• Fiji Airways
• Cathay Pacific 
• Air China 
• United Airlines
• Singapore Airlines

Types of Classes of Air New Zealand and their facilities 

Air New Zealand offers several services and facilities that provide a comfortable travel experience, even if it's the most basic travel class. Find out about the different travel classes and their facilities, which are as follows:

Economy: It is the most basic class that Air New Zealand offers, but it contains all the essential services and provides a comfortable travel experience. The following economy class facilities include:

• You get the seat with the 103 cm pitch with great comfort in Air New Zealand's economy class.
• You get about 89% of the extra leg space in the economy class to sit comfortably.
• You also get the pillows and top-quality headsets that elevate your travel experience.
• You can have delicious food on your journey.

Premium Economy: This is the modified and enhanced version of the economy class. This class provides various additional services that elevate your travel experience from the airport to your flight journey. The facilities you get include:

• You get more space in the premium economy than in the economy class on Air New Zealand's premium economy class.
• The premium economy class seats include features such as reclining, which makes your journey more comfortable and relaxing.
• The premium economy class seats are wider and include more storage capacity.
• You are also offered a set of premium-quality headphones in Air New Zealand's premium economy class. 

Business: This is the most premium class of the Air New Zealand airline. This offers you a lavish touch and premium and exclusive services throughout your journey. Its facilities include:

• You get priority boarding and check-in when your ticket is in the business class.
• You get access to Air New Zealand's exclusive lounges, where you can relax and enjoy the services and facilities.
• You get a personalised cabin crew from Air New Zealand that will assist in your journey.
• You can enjoy the amazing, delicious New Zealand foods complemented by the beverage collection. 

Air New Zealand Booking Process

Booking your flight with Air New Zealand is very easy. You can make reservations in your preferred travel class by following the steps below. Follow the steps and book your flight to your destination with Air New Zealand:

• Visit the official website of Air New Zealand.
• Choose your destination, date, time, number of passengers, and trip type on the screen.
• Click on the 'Continue' option.
• Then you will be redirected to the next page.
• There you will find all the available flights on the screen.
• Choose your fare type and preferred flight.
• Continue the process by following the onscreen guidelines.
• Complete the payment and complete your booking accordingly.

Change or Cancellation Policy of Air New Zealand 

Air New Zealand offers a change or cancellation service that allows you to make changes or cancellations to your booking. However, it's essential to know about the following rules and regulations associated with the airline. So, it will be beneficial for you if you go through the Air New Zealand change or cancellation guidelines, which are as follows:

• You can change the date, destination, and time of your Air New Zealand ticket.
• If you cancel your flight ticket within 24 hours of booking, then you will not have to pay any cancellation or change charges during the process and can get the full refund for your flight ticket. 
• After 24 hours of booking your ticket, you will be entitled to pay some charges that will vary depending on various factors, such as your fare type, the time of cancellation of your ticket, and your route and destination. 
• If the airline cancels your flight, you may be entitled to a full refund of your ticket, or the airline may try to provide you with an alternative flight. 
• If you purchased your flight ticket with any of the travel agencies, you will need to contact your travel agent to make a change or cancellation of your flight. Make the required changes or cancellations accordingly and get a refund. 

Air New Zealand Change or Cancellation Process 

Air New Zealand airline offers you the option to change or cancel the flight as per your preferences and the changes in your plans that come your way out of the blue. So, in those situations, if you need to make changes or cancellations to your tickets and do not know the process, then you can follow the steps listed below:

• Visit the official website of Air New Zealand.
• Then, go to the 'manage my booking' option on the page.
• Enter your booking reference details on the screen.
• Click on the 'Continue' icon, which is visible there.
• After that, you will be taken to your booking review page.
• Look for the 'Change or cancel' option if your flight is eligible. 
• Then you can choose the option that fits your requirements and follow the onscreen guidelines.
• Pay the fees if asked to make the changes, and you will be done with the process.
• You will receive the refund for your ticket as per your ticket's refund eligibility criteria.

What is Air New Zealand's loyalty program?

Air New Zealand offers a loyalty program named "Airpoints." This program offers many perks and benefits, helping to provide a comfortable and effortless travel experience with additional facilities and benefits. An Airpoints member can earn Airpoints Dollars in so many years, and you can use them on your flights and other things that make your life and travel more enjoyable and happy. When you are a member of Air New Zealand's loyalty program, you can earn status points when you fly with the various partner airlines of Air New Zealand. 

How to join Air New Zealand's loyalty program?

Joining Air New Zealand's loyalty program is very easy, and you can become a member of the Airpoints within a few minutes. However, if you are still clueless about how you can do it, then you can go through the following steps which are as follows:

• Visit the official website of Air New Zealand.
• Reach the airline's "Airpoints" page.
• You will find the "Join now" option on the screen there.
• You will get the QR code on the screen to scan using your mobile device.
• Continue with the process by following the online prompts.
• After providing the required details to the airline, complete the process. You will become a member of the Airpints and get access to several benefits and perks to enhance your travel experience. 

Air New Zealand's loyalty program benefits

Suppose you are still unconvinced and do not understand the importance of Air New Zealand's loyalty program. In that case, you can also consider the benefits of the Airpoints mentioned below. These will help you to understand 'Airpoints' even more:

• The benefits you receive vary depending on your frequent flyer tier, which includes Silver, Gold, and Elite. 
• You get access to the exclusive lounges of Air New Zealand, where you can experience several lounge services at the airport, such as food and beverages. You can also have some peaceful and relaxing time there, or attend a business meeting peacefully without disturbance.
• If you are not satisfied with your current seat, you can upgrade. Then, you can easily get the new preferred seat using Airpoints dollars. However, the chances of getting one depend on the availability of seats. 
• As a member of Airpoints, you also receive priority services, including check-in and boarding. This prevents you from standing in long queues.
• You get access to several exclusive offers and deals, which you can use to book your flight ticket and get immense discounts. 

Refund policy of Air New Zealand 

Air New Zealand Airlines applies some guidelines to its refund process that can affect your refund amount. So, before you cancel your ticket, it will be helpful for you to understand the refund policy, as it will help you to understand your flight ticket's refund eligibility criteria. Go through the following Air New Zealand's refund rules and regulations, which are as follows:

• The eligibility for the refund of your ticket depends on the fare you have purchased.
• The amount of refund you will receive after cancelling Air New Zealand depends on various factors, including the fare type, ticket cancellation time, and more.
• If you cancel your ticket within 24 hours of booking, you can receive a full refund. After 24 hours, some charges will apply, resulting in a lower refund amount. 
• A partial refund of your ticket may be granted in an unexpected critical medical emergency or a bereavement with a compassionate fare.
• If the airline cancels your flight ticket due to some controllable situations, then you may be entitled to a full refund from the airline. 
• The full details of your fare type can be found by visiting the airline's fare rules page. There, you will find your fare type noted on the receipt page of your e-ticket. 

Air New Zealand Seat Upgrade 

Seat upgrade is one of the very beneficial services Air New Zealand offers. Upgrading your seat means accessing several additional services and facilities provided as per the travel class you upgrade to, enhancing your travel. However, before that, it is essential to know its rules and regulations, which are as follows:

• If you need to fly in Premium Economy or Business Premier, the most straightforward way to upgrade your ticket is through the Air New Zealand app. 
• You can even decide how much you are willing to pay for the upgrade on your eligible international flight and send your best offer to the airline. You can submit it up to 3 days before your flight, and the airline will email you with the result.
• The Air New Zealand upgrades are reviewed closer to your flight date, and if they are confirmed, you will see this in the Air New Zealand app. In some other cases, you will only be able to confirm the departure date at the last minute. 
• If you are an Elite, Gold, or Silver member, you can ask to apply your recognition upgrades for any Air New Zealand international flight. For more information, you can contact Air New Zealand and get the information.

Air New Zealand Pet Policy

The pet travel facility will be one of your favourites among the various services and facilities of Air New Zealand Airlines. Your pet is an integral part of your life; you do not want to leave it behind while travelling to another place. So, the airline allows you to travel with your pet, but under some guidelines that you can read below:

• You can carry pets on the Air New Zealand flight, including cats, dogs, and small caged birds. These pets can travel as checked-in baggage on domestic flights around New Zealand, provided they are in pet carriers suitable for air travel.
• Air New Zealand does not permit the direct animal reservations from the public. For more information, you can contact an approved pet transporter.
• Your pet transporters must undergo a formal registration and approval process before we entrust them with your pets' travel arrangements.
• Not all pets are the same, and your pet cannot fly if it is a brachycephalic breed, an embargoed breed or too young at the destination.
• If you are flying domestically with your pet, you will need to fill out a form available on the official website. The form contains the booking reference details, pet name, pet age, pet type, weight of pet, weight of pet's carrier, and your contact details.
• If your pet carrier exceeds your baggage allowance, you can upgrade your booking to a seat+bag fare or prepay for the extra bag before arriving at the airport and before check-in closes. 

Name change or correction and date of birth change policy of Air New Zealand 

Air New Zealand allows you to change or modify your name, but there are some rules that you must know. After reading the following name change guidelines of Air New Zealand, you will be able to see if you are eligible for the name change or not:

• You cannot change your name on an Air New Zealand ticket entirely, but you can still make minor corrections if you have mistyped the name or want to change your surname. However, it will only change under the legal orders. 
• If you want to change the name on your ticket, you must purchase it through the verified Air New Zealand platform.
• If you purchased your flight ticket from a travel agency, you must contact your travel agent if you want to change the name on your Air New Zealand ticket. 
• To make the name changes to your Air New Zealand ticket, you can contact the airline directly and request to make the required changes accordingly. 
• Air New Zealand's name change process may also apply some fees to your ticket name change process, which may vary depending on the type of corrections you are making. 

Air New Zealand Group Booking Policy

Group booking is one of the best services and facilities Air New Zealand offers. It not only provides you with cheaper reservations but also offers you security, safety, and comfort. You can travel with Air New Zealand as a group, but before that, you must go through the following information that is given below:

• You are allowed to book a group trip for 10 or more people.
• You are allowed to reserve the number of seats you need and finalise your group members afterwards.
• You can add members to your group if there are available seats.
• You can switch out members as late as 48 hours before your flight's departure.
• The airline will provide you with the full itinerary of your flights and costs. A deposit can help you secure your booking up to 11 months in advance. The airline will give you a due date for the balance, and you can pay for the booking by credit card or via internet banking. 
• You can make your group travel arrangements by contacting the airline through its request form, which is available on its official website. 

Types of Discounts or Offers provided by Air New Zealand 

The airline provides discounts and offers to help you get a cheap flight ticket. These discounts could be very beneficial as you will get an immense discount on the ticket. You can read the information about the various deals and offers, and use these while booking your flight ticket:

• Senior Citizen discounts: The airline offers senior membership for those 65 or older. So, if you're 65 or older, you can join the Koru for a discounted rate for one, two, or even five years. 
• Promotional Discounts: The airline sometimes introduces amazing promotional discounts at the very last minute. So, if you want fantastic deals and offers while booking your flight ticket at the last minute, you can check if promotional deals are available and use these to book at cheaper rates.
• Special fare discounts: You get access to some very special fare discounts when you join the Loyalty program of Air New Zealand. So if you want to enjoy exclusive deals and offers, you must join the Airpoints and get tickets at cheaper rates.
• Festival discounts: You get festival discounts that help you get discounts while booking your flight ticket near the popular festivals, including Christmas and other popular celebrations. So, if you are planning to travel near the festival, you must check for any offers or discounts. 

How to use a festival coupon when booking with Air New Zealand?

It is very easy to use a festival coupon when booking with Air New Zealand. To understand the process, follow the steps. These steps will help you to get the flight ticket at very cheap rates and you will save your money accordingly:

• Visit the official website of Air New Zealand.
• Proceed to the booking process by choosing your destination, date, time, number of passengers, and trip type on the screen.
• Then you will also find the section where you can enter the coupon code.
• Enter the coupon code in the section.
• Click on the 'Continue' option.
• Then you will be redirected to the next page.
• There you will find all the available flights on the screen.
• Choose your fare type and preferred flight.
• Continue the process by following the onscreen guidelines.
• Complete the payment and complete your booking accordingly.

Air New Zealand Last Minute Deals

The ticket prices generally get high at the last minute. However, there are some last-minute deals that the airline offers, which you can use while booking your flight ticket at the very last moment. So, if you are not aware of these last-minute deals tips, then you can read and understand these so that you can get the booking at affordable prices:

• You can subscribe to Air New Zealand's newsletter so the airline can notify you about the deals and flights with the best prices. 
• You can become a member of Air New Zealand's loyalty program, 'Airpoints,' and then you will gain access to several exclusive deals and offers that are only provided to Airpoints members. 
• You can check for promotional deals and offers that the airline offers at the last minute. So, you can find and then book your ticket with Air New Zealand and get it at cheaper rates.
• You can also check Air New Zealand Airlines' social media pages, where you will get updates regarding the deals and offers the airline offers during the last minutes. 

Air New Zealand International Travel Rules

You must be aware of some rules and regulations before travelling with Air New Zealand internationally. The airline sets the rules, which may vary depending on the destination you want to travel to and your citizenship. So before preparing for your international travel, you just go through the following international travel guidelines, which are as follows:

• If you do not have Australian or New Zealand citizenship, you require a visa or an Electronic Travel Authority. The visa or Electronic Travel Authority must be requested at least three days before the flight travelling to or transiting through Australia or New Zealand. 
• You must look for the amount needed to enter and exit a particular destination because an insufficient bank balance might prevent you from flying to your preferred destination. 
• As most countries demand, your passport must be valid for at least six months after the date you have decided to stay.  
• You should have travel insurance before travelling to an international destination.

Cheapest Time or Date of Booking a Flight with Air New Zealand 

The cheapest time and date to book a flight with Air New Zealand depend on the time and season in which you are booking your flight ticket. So, consider looking for your flight ticket during the offseason, depending on your destination. Other than this, you can also book your flight ticket on cheap weekdays, generally Tuesdays and Wednesdays, as due to the lower number of bookings, you can get the flight ticket at very reasonable prices. 

Frequently Asked Questions

What is the best way to get an upgrade with Air New Zealand?

The best way to get an upgrade at Air New Zealand is by submitting a OneUp offer or by using Airpoints during the upgrade process, and you can save money during the upgrade process.

What are the Air New Zealand cancellation fees?

The cancellation fee of Air New Zealand varies depending on your fare type, time of cancellation, and other factors. However, it may be approximately 100 USD. 

What is the pet travel fee of Air New Zealand?

Air New Zealand's pet travel fee is about 120 USD. For more information, visit Air New Zealand's official website.

Can I make changes to my Air New Zealand group booking?

Yes, you can make changes to your Air New Zealand group booking. The process depends on your booking method and the number of passengers in your group. 

Do I have to pay charges for the Air New Zealand name change?

Yes, Air New Zealand may charge you a fee for changing the name on your flight ticket, which varies depending on the type of your ticket, route and the time of the change request.